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STORE POLICY

Customer Care

At The Hair Plug, our customers are at the heart of everything we do. We are committed to providing you with not only the highest-quality hair but also an exceptional shopping experience from start to finish.

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Our Promise to You:

  • We ensure all our products are carefully sourced, tested, and quality-checked before reaching you.

  • Our team is here to provide honest advice, product knowledge, and guidance to help you choose the perfect unit or bundles.

  • We aim to respond to all customer queries within 24–48 hours via email or our contact form.

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Support & Care:

  • For questions regarding your order, shipping, or product care, our customer support team is always ready to assist.

  • We provide detailed hair care guides to help you maintain the longevity and beauty of your units.

  • Any concerns about your order will be handled fairly, professionally, and with transparency.

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Respect & Commitment:
We value every customer and are dedicated to making sure your experience with The Hair Plug leaves you feeling confident, supported, and satisfied.

Privacy & Safety

At The Hair Plug, your trust is our priority. We are committed to protecting your privacy and ensuring a safe, secure shopping experience every time you visit our website.

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Privacy

  • We only collect personal information (such as your name, email address, billing, and shipping details) to process orders and provide customer support.

  • Your personal information will never be sold, shared, or disclosed to third parties, except as required by law or to complete your order (e.g., payment processors, delivery services).

  • We may occasionally send you exclusive offers, updates, or promotions, but you are free to opt out at any time.

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Safety

  • Our website is secured with SSL encryption to protect your payment and personal details.

  • All transactions are processed safely through trusted, secure payment gateways.

  • We continuously monitor and update our systems to maintain the highest level of online security.

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Your Control

  • You have the right to request access to the personal information we hold about you.

  • You can update or request deletion of your information at any time by contacting our customer care team.

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At The Hair Plug, we take privacy and safety seriously, ensuring that your experience is not only luxurious but also protected.

Wholesale Inquiries

At The Hair Plug, we proudly offer wholesale services for salons, stylists, and entrepreneurs who want to share the luxury of our hair. Simply email us with the details of what you’re looking for, and our team will create a tailored quote and guide you through the process with ease.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • KLARNA

  • CLEARPAY

  • PAYPAL

  • Offline Payments

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